FAQ
ATRAXTAC
FREQUENTLY ASKED QUESTIONS
RETURN & REFUND
CAN I RETURN PRODUCTS?
To withdraw from the contract, the Consumer must, within 14 days of delivery of the goods, inform the Seller of his decision to withdraw from the contract by means of an unambiguous statement - for example, a letter sent by traditional mail or a message sent by e-mail (EXCLUDING CUSTOMIZE PRODUCTS).
WHAT DOES A REFUND LOOK LIKE?
We will notify you when we receive and inspect your return and let you know whether your return has been approved or not. If approved, you'll receive an automatic refund to your original payment method within 14 business days. Please note that it may take some time for your bank or credit card company to process and post your refund.
WHEN IS A PRODUCT NOT RETURNABLE?
Products whose defects are insignificant or result from the production of the product are not subject to return. The products are handmade, each of them is different and may differ in shape, color, shade, etc. Products ordered by the customer from the CUSTOMIZE series are not returnable.
WHO BEARS THE RETURN COSTS?
The consumer bears the direct costs of return.
CAN I SEND A RETURN PACKAGE COD?
The Seller does not accept shipments sent "cash on delivery". The return shipment should be properly protected against damage during transport.
ACCOUNT
CAN I MAKE A PURCHASE WITHOUT REGISTRATION?
Yes. At atraxtac.com you can make a purchase without registration.
CAN I CREATE AN ACCOUNT ON ATRAXTAC.COM AND DOES IT GIVE ME ANY PROFITS?
Yes. You can create a user account on atraxtac.com. Thanks to this, you will be informed about promotions and new products.
ORDER
ARE ALL PRODUCTS RETURNABLE?
NOT ALL. Products from the CUSTOMIZE section are not returnable because they are products made at the buyer's individual request.
WHAT IS THE PROCESS OF CREATING AN ORDER FOR A CUSTOMIZE KNIFE?
First, you should choose the model, the color of the steel coating, the color of the handle, and the texture of the handle. Additionally, decide whether you want serrations on the blade and additional engraving. Then decide on the style and color of the sheath and the mounting. Complete the ordering process and pay.
PRODUCT INFORMATION
WHAT STEEL ARE THE KNIVES MADE FROM?
We make knives from the best materials available on the market, i.e.: M390, D2, Elmax, Becut, etc. The type of steel is selected to match the coating chosen by the customer.
WHAT STEEL FINISHES ARE AVAILABLE?
Our knives come in 4 types of finish: Black Oxide, Stonewashed, Cerakote and Silver Satin.
WHAT MATERIALS ARE THE HANDLES MADE FROM?
The handles are made of G10 laminates, micarta and carbon fiber in various colors.
WHAT ARE KNIFE SHEATHS MADE OF?
Knife protective sheaths are made of Kydex, Boltaron and Holstex materials.
CAN I ORDER ONLY KYDEX FOR A KNIFE?
You can have such a Kydex made, but you must first send the knife for which you would like a new Kydex at your own expense.
CAN I BUY NEW SCREWS?
YES. You can buy new screws, just choose the right size.
WILL THE HOLES IN THE BEDA SCABBARD FITS MY MOUNTING?
YES. Most of the mounts available on the market fit our holsters/sheaths.
MANUFACTURING PRODUCTS
ARE ATRAX KNIVES HANDMADE?
YES. Most of the work is done manually. Sometimes we cut shapes with a laser or CNC to maintain a similar shape. All cuts on the knife and handles are made by hand.
WHY DO YOU HAVE TO WAIT SO LONG FOR CUSTOMIZE PRODUCTS?
Customize products are shipped in order of order. The products are made by hand, which makes it a time-consuming process.
WHAT IS THE KNIFE PRODUCTION PROCESS LOOK LIKE?
The process is complicated and long. First, we select the appropriate type of steel to finish the coating. We cut out the shape and holes. We pre-grind the surface. Then we heat treat the steel to obtain the appropriate hardness. In the next stage, we select the handle and grind it until ready. At this stage, we make cuts on the knife. Then we prepare a sheath/holster for each knife separately. Now we can apply a protective coating on steel depending on the order. In the next stage, we sharpen the knife and engrave it. The final stage is the installation of fasteners and quality control.
WHAT HARDNESS DO ATRAX KNIVES HAVE?
We harden knives depending on the type and thickness of steel. All of them are in the range of 56-62 HRC.
DESIGN
WHERE COME THE IDEA FOR TACTICAL KNIVES?
Our passion and everyday life is survival and the generally known outdoor activity. We have always been looking for solutions that will help us in difficult conditions. All these conservation skills were complemented by many years of service, which showed us how to optimize our products and make them functional.
WHAT DISTINGUISHES ATRAX KNIVES FROM OTHERS AVAILABLE ON THE MARKET?
Atrax knives are unique in design and functionality. Atrax knives guarantee long-lasting sharpness and durability.
WHAT DOES THE LOGO ON ATRAX KNIVES MEAN?
The Atrax logo is an attacking Australian spider of the same name. This spider is classified as the second most venomous in the world.
WHERE DOES THE IDEA FOR KNIFE DESIGN COME FROM?
We design our knives based on customer needs and comfort in using them.
WHAT EXPERIENCE DO YOU HAVE IN MAKING KNIVES?
We base our experience on many years of work in performing them.
SHIPMENT
IS IT POSSIBLE TO ESTIMATE THE SHIPPING COST IN ADVANCE?
Yes. When placing an order, you can initially estimate the delivery cost.
HOW DO YOU MAKE DELIVERIES?
We deliver deliveries using UPS and InPost couriers.
WHEN WILL THE ORDERED PRODUCT BE SHIPPED?
Products from the SHOP section are shipped within 3-5 days. Products from the CUSTOMIZE section are shipped as quickly as possible, but the delivery time is approximately 4-6 weeks.
GUARANTEE
ARE THE KNIVES SUBJECT TO A WARRANTY?
YES. Each knife is subject to a 2-year warranty specified in the TERMS OF SERVICE.
INTERNATIONAL ORDERS
DO YOU PROCESS INTERNATIONAL ORDERS?
YES, The list of countries to which we ship our products is available at: SHIPPING POLICY
DOMESTIC ORDERS
WHEN WILL I RECEIVE MY ORDER?
Orders are shipped without undue delay. Delivery time in Poland is 3-5 days after the money is credited to the account.
PAYMENTS AVAILABLE
WHAT FORMS OF PAYMENT ARE AVAILABLE IN THE STORE?
You can pay using PAYPAL, SRIPE, PRZELEWY24.
CAN I PAY WITH BLIK?
YES. You can pay with BLIK by selecting the Przelewy24 payment method.
CUSTOMIZE PRODUCT
WHAT IS A CUSTOMIZE PRODUCT?
This is a product in which you decide what it should look like, i.e. model, steel finish color, handle color, handle style, sheath/holster color and style, additional engraving and blade serration.
IS A CUSTOMIZE KNIFE HANDMADE?
YES. In CUSTOMIZE knives, all cuts are made by hand.
CAN CUSTOMIZE PRODUCTS BE RETURNED WITHIN THE 14-DAY RETURN TIME?
NO. CUSTOMIZE products are products created at the customer's request.