ATRAXTAC
FREQUENTLY ASKED QUESTIONS
RETURN & REFUND
CAN I RETURN PRODUCTS?
Please contact shop@atraxtac.com about a return. The conditions for ready-made products and CUSTOM orders are set out in our Refund policy. The CUSTOM return options are explained below. Mandatory consumer rights remain unaffected.
WHAT DOES A REFUND LOOK LIKE?
For a statutory withdrawal, we refund payments without undue delay and no later than 14 days after receiving your withdrawal notice. We may withhold the refund until we receive the goods or proof that they have been sent back, whichever comes first. We use the original payment method unless another method is agreed without additional charges. Separate voluntary return conditions are described in the Refund policy.
WHEN IS A PRODUCT NOT RETURNABLE?
Standard CUSTOM configurations selected from the options offered in our configurator may be returned within 14 days of delivery under our voluntary return policy, provided that the product is unused, undamaged and complete. This voluntary option does not cover irreversible individual modifications, including customer-requested engraving or serration, or bespoke designs made to individual instructions. See the Refund policy for the full conditions. Statutory rights concerning defective or non-conforming goods remain unaffected.
WHO BEARS THE RETURN COSTS?
The consumer bears the direct costs of return.
CAN I SEND A RETURN PACKAGE COD?
The Seller does not accept shipments sent "cash on delivery". The return shipment should be properly protected against damage during transport.
ACCOUNT
CAN I MAKE A PURCHASE WITHOUT REGISTRATION?
Yes. At atraxtac.com you can make a purchase without registration.
WHAT DOES A CUSTOMER ACCOUNT OFFER?
Yes. A customer account lets you access your order information. Newsletter subscription is separate and optional. AtraxTac Service requires a separate application and manual approval; creating an account alone does not grant the programme discount.
ORDER
ARE ALL PRODUCTS RETURNABLE?
Standard CUSTOM configurations selected from the options offered in our configurator may be returned within 14 days of delivery under our voluntary return policy, provided that the product is unused, undamaged and complete. This voluntary option does not cover irreversible individual modifications, including customer-requested engraving or serration, or bespoke designs made to individual instructions. See the Refund policy for the full conditions. Statutory rights concerning defective or non-conforming goods remain unaffected.
WHAT IS THE PROCESS OF CREATING AN ORDER FOR A CUSTOMIZE KNIFE?
First, you should choose the model, the color of the steel coating, the color of the handle, and the texture of the handle. Additionally, decide whether you want serrations on the blade and additional engraving. Then decide on the style and color of the sheath and the mounting. Complete the ordering process and pay.
PRODUCT INFORMATION
WHAT STEEL ARE THE KNIVES MADE FROM?
We make knives from the best materials available on the market, i.e.: M390, D2, Elmax, Becut, etc. The type of steel is selected to match the coating chosen by the customer.
WHAT STEEL FINISHES ARE AVAILABLE?
Our knives come in 4 types of finish: Black Oxide, Stonewashed, Cerakote and Silver Satin.
WHAT MATERIALS ARE THE HANDLES MADE FROM?
The handles are made of G10 laminates, micarta and carbon fiber in various colors.
WHAT ARE KNIFE SHEATHS MADE OF?
Knife protective sheaths are made of Kydex, Boltaron and Holstex materials.
CAN I ORDER ONLY KYDEX FOR A KNIFE?
You can have such a Kydex made, but you must first send the knife for which you would like a new Kydex at your own expense.
CAN I BUY NEW SCREWS?
YES. You can buy new screws, just choose the right size.
WILL THE HOLES IN THE SHEATH FIT MY MOUNTING?
YES. Most of the mounts available on the market fit our holsters/sheaths.
MANUFACTURING PRODUCTS
ARE ATRAX KNIVES HANDMADE?
YES. Most of the work is done manually. Sometimes we cut shapes with a laser or CNC to maintain a similar shape. All cuts on the knife and handles are made by hand.
WHY DO YOU HAVE TO WAIT SO LONG FOR CUSTOMIZE PRODUCTS?
Customize products are shipped in order of order. The products are made by hand, which makes it a time-consuming process.
WHAT IS THE KNIFE PRODUCTION PROCESS LOOK LIKE?
The process is complicated and long. First, we select the appropriate type of steel to finish the coating. We cut out the shape and holes. We pre-grind the surface. Then we heat treat the steel to obtain the appropriate hardness. In the next stage, we select the handle and grind it until ready. At this stage, we make cuts on the knife. Then we prepare a sheath/holster for each knife separately. Now we can apply a protective coating on steel depending on the order. In the next stage, we sharpen the knife and engrave it. The final stage is the installation of fasteners and quality control.
WHAT HARDNESS DO ATRAX KNIVES HAVE?
We harden knives depending on the type and thickness of steel. All of them are in the range of 56-62 HRC.
DESIGN
WHERE COME THE IDEA FOR TACTICAL KNIVES?
Our passion and everyday life is survival and the generally known outdoor activity. We have always been looking for solutions that will help us in difficult conditions. All these conservation skills were complemented by many years of service, which showed us how to optimize our products and make them functional.
WHAT DISTINGUISHES ATRAX KNIVES FROM OTHERS AVAILABLE ON THE MARKET?
Atrax knives are unique in design and functionality. Atrax knives guarantee long-lasting sharpness and durability.
WHAT DOES THE LOGO ON ATRAX KNIVES MEAN?
The Atrax logo is an attacking Australian spider of the same name. This spider is classified as the second most venomous in the world.
WHERE DOES THE IDEA FOR KNIFE DESIGN COME FROM?
We design our knives based on customer needs and comfort in using them.
WHAT EXPERIENCE DO YOU HAVE IN MAKING KNIVES?
We base our experience on many years of work in performing them.
SHIPMENT
IS IT POSSIBLE TO ESTIMATE THE SHIPPING COST IN ADVANCE?
Yes. Enter your delivery address at checkout. The available delivery method and shipping price are shown before payment and can depend on the destination and order weight.
HOW DO YOU MAKE DELIVERIES?
Poland: DHL Parcel or InPost Paczkomat 24/7. European Union: DHL Parcel / Parcel Connect. Destinations outside the European Union: DHL Express Worldwide. DHL Parcel is not offered for destinations outside Poland and the European Union. We do not currently ship to Russia or Belarus. See our Shipping policy.
WHEN WILL THE ORDERED PRODUCT BE SHIPPED?
Ready-made products are normally prepared for dispatch within up to 5 business days after payment, unless the product page states another lead time. CUSTOM products are made to order: production usually takes 2–4 weeks and can take up to 6 weeks. Carrier transit time is additional. Production time and delivery time are separate.
GUARANTEE
ARE THE KNIVES SUBJECT TO A WARRANTY?
YES. Each knife is subject to a 2-year warranty specified in the TERMS OF SERVICE.
INTERNATIONAL ORDERS
DO YOU PROCESS INTERNATIONAL ORDERS?
YES, The list of countries to which we ship our products is available at: SHIPPING POLICY
DOMESTIC ORDERS
WHEN WILL I RECEIVE MY ORDER?
Ready-made products are normally prepared for dispatch within up to 5 business days after payment, unless the product page states another lead time. CUSTOM products are made to order: production usually takes 2–4 weeks and can take up to 6 weeks. Carrier transit time is additional. Production time and delivery time are separate.
PAYMENTS AVAILABLE
WHAT FORMS OF PAYMENT ARE AVAILABLE IN THE STORE?
The payment methods available for your order are displayed at checkout. Availability can depend on the delivery country, currency and device. Choose one of the methods shown before confirming payment.
CAN I PAY WITH BLIK?
If BLIK is available for your order, select it from the payment options shown at checkout. Availability depends on the checkout options for your country and currency.
CUSTOMIZE PRODUCT
WHAT IS A CUSTOMIZE PRODUCT?
This is a product in which you decide what it should look like, i.e. model, steel finish color, handle color, handle style, sheath/holster color and style, additional engraving and blade serration.
IS A CUSTOMIZE KNIFE HANDMADE?
YES. In CUSTOMIZE knives, all cuts are made by hand.
CAN CUSTOMIZE PRODUCTS BE RETURNED WITHIN THE 14-DAY RETURN TIME?
Standard CUSTOM configurations selected from the options offered in our configurator may be returned within 14 days of delivery under our voluntary return policy, provided that the product is unused, undamaged and complete. This voluntary option does not cover irreversible individual modifications, including customer-requested engraving or serration, or bespoke designs made to individual instructions. See the Refund policy for the full conditions. Statutory rights concerning defective or non-conforming goods remain unaffected.
