Shipping & Delivery Policy
AtraxTac ships orders from Poland.
Poland
Orders within Poland can be delivered by DHL Parcel or InPost Paczkomat 24/7. Available delivery methods and current shipping charges are displayed at checkout.
European Union
Orders to European Union countries are delivered using DHL Parcel / Parcel Connect. Available delivery methods and current shipping charges are displayed at checkout.
Destinations outside the European Union
Orders outside the European Union are shipped using DHL Express.
Customs duties, import taxes, customs clearance fees, brokerage charges or other local fees may be imposed by the destination country, customs authorities or the carrier.
Unless expressly stated otherwise, these charges are not included in the product price or shipping charge paid to AtraxTac and are the responsibility of the recipient/customer.
AtraxTac does not determine these charges and cannot guarantee their amount, as they depend on the destination country, local regulations, customs classification and the procedures applied by the relevant authorities or carrier.
Customers ordering from outside the European Union are responsible for checking applicable import requirements before placing an order.
Shipping charges
Shipping methods and charges available for a particular destination are displayed during checkout.
Free shipping promotions, where available, apply only under the conditions displayed in the store. Free shipping does not apply to DHL Express deliveries outside the European Union unless expressly stated otherwise.
Order processing
Ready-made products are normally prepared for dispatch within up to 5 business days after payment is received, unless another lead time is stated on the product page.
CUSTOM products are made to order. Production usually takes 2–4 weeks and can take up to 6 weeks.
Carrier transit time is additional and is not included in the CUSTOM production time.
Delivery times
Delivery times shown by the carrier or in the store are estimates and may be affected by customs procedures, remote-area delivery, local carrier operations, public holidays or circumstances outside AtraxTac’s control.
AtraxTac is not responsible for delays caused solely by the carrier, customs authorities or events outside AtraxTac’s reasonable control. This does not limit any mandatory consumer rights.
Tracking
Where tracking is available, the customer receives shipment information after the parcel has been handed over to the carrier.
Incorrect or incomplete delivery details
The customer is responsible for providing a complete and correct delivery address, telephone number and other information required for delivery.
